• 09.04.2024

AI champion in customer service: Schwartz Public Relations communicates for conversational AI expert Cognigy

Munich-based PR agency Schwartz Public Relations is delighted to have won the account of Cognigy, a leading international provider of Conversational AI solutions headquartered in Düsseldorf

Munich 09.04.2024 /

The aim of the collaboration is to raise Cognigy’s profile in various vertical target markets such as the insurance, finance and automotive industries and to position the company as a thought leader in the dynamic discussion surrounding the topics of AI and the future of work.

With the help of Cognigy’s Conversational AI platform, companies can offer personalized, cross-language and cross-channel customer support without waiting times. The AI continuously learns from service employees in order to further improve customer service. Over 1,000 brands worldwide already use the Cognigy platform, including Bosch, Henkel, Lufthansa Group, Mercedes-Benz and Toyota.

About Schwartz PR

Munich based agency Schwartz Public Relations focuses on public relations services and consulting for German and international companies in the technology and service sectors and is one of the four leading agencies in this segment in Germany.

The agency offers its clients the entire range of communicational tools - from corporate communications, social media and product PR to internal communications and crisis communications as well as web content creation and content marketing. Schwartz Public Relations was founded in 1994 by Christoph Schwartz in Munich and is the exclusive DACH partner of the international PR network Eurocom Worldwide. In 2016, 2017, 2019, 2020, 2021, 2022 and 2023 Schwartz PR was recognized as “Best Consultancy To Work For” in EMEA by the Sabre Awards.

Press contact

Schwartz Public Relations
Sendlinger Straße 42A
D-80331 Munich


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